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I Am So Disappointed At China Unicom

I am so angry with such things of arbitrary charges of China Unicom. Why it treats with me in this way, a loyal customer? In the complaints, I confirmed that if the matter would not properly settled, I would ask it to give me an economic compensation, or I would complain to the Consumer’s Association, the headquarter of China Unicom and Ministry of Industry and Information Technology. On mobile board of 88 BBS, I wrote a letter as follows. You can know the detailed information about this matter from this letter.

联通让我很失望,我要持续投诉,大家帮帮忙,谢谢诶!

具体情况是这样的:

昨天我在10010.com上查询3月份的话费,合计的话费和查看详单后的话费总额加起来对不上,刚好差了10元,我还现在想是不是系统出错还是我算错了;今天我接着又拨打10010查本月话费,把合计费用和各分项费用及本月优惠的费用做一对照,仍然是莫名其妙的多了10元。在经过确认后,下午我打10010投诉,很快就有回复说是那多出来的10元是开通了一个叫做“家庭总机”的语音增值服务,但是老天爷啊,我从来也没听说过这样的一个业务名字,问什么时候、怎么开通的,对方说也不是很清楚,需要继续调查,在1-3个工作日内给我答复。

紧接着我在网上查所谓的“家庭总机”,果然是有一个叫天舟通信的公司搞的一个与联通合作的业务,“家庭总机”业务网页是http://ihome.95013.com/。仔细看了一下它的开通方式:“开通方式:本产品支持营业厅、人工客服热线(950130000)和WEB网站(www.95013.com)开通。”可是我根本没有使用过以上3种方式中的任意一种,怎么也给我开通了呢?于是我拨打了950130000的客服热线(浙江省内联通手机用户拨打是免费的),询问我的业务开通情况,客服说的含糊不清,就说是1月份就开通的,我问怎么开通的,回答说是有人向我推荐开通的,我非常生气,根本就没有人向我推荐过,即使推荐过,我也不会开通,对我没有用。我又问为什么12月份没有收月功能费,3月份才开始收的?对方回答说查不到费用扣除情况,问我是否取消此业务,我说好的,于是就取消了,接着来了一条短信确认了我已经取消了(当初我被莫名其妙定制了这个业务怎么没有短信通知我?)接着我拨打10010再次投诉了此事,希望联通尽快处理,这个月的10元功能费已经被扣掉了,给我一个满意答复,否则我会每天向10010投诉、向联通总部投诉、向工信部投诉,直到问题解决好为止。

大家再帮我分析一下,看看接下来我还能怎么去做好上述投诉,我主动取消了业务是否会有什么影响?要求怎样和多少赔偿才算是合理的呢?谢谢大家!

I will wait for its replay in one or two days to see how China Unicom deals with this matter. I think that the key points lie on three aspects. The first is that the benefit of customers is aggrieved when the value-added service was commissioned without any mentions in condition of innocence. The second is that the consumption information of mobile was not clear and there were no explanations of such monthly function fee, so the knowing right and clear consumption right are still aggrieved. The third is that the company managing such service is suspected to operate illegally to open the service arbitrarily, so I demand China Unicom investigate this matter and the company should be punished severely.

欢迎光临我的空间

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